> ## Documentation Index
> Fetch the complete documentation index at: https://docs.limora.finance/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Limora - FAQs, troubleshooting, and contact options

Need help with Limora? Find answers to common questions and learn how to get assistance.

***

## Quick Help

<CardGroup cols={3}>
  <Card title="FAQs" icon="circle-question" href="#frequently-asked-questions">
    Common questions answered
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="#troubleshooting">
    Fix common issues
  </Card>

  <Card title="Contact" icon="envelope" href="#contact-support">
    Get personalized help
  </Card>
</CardGroup>

***

## Frequently Asked Questions

### Getting Started

<AccordionGroup>
  <Accordion title="What wallet do I need?">
    You need an EVM-compatible wallet like MetaMask, WalletConnect, or Coinbase
    Wallet. The wallet must support the Base network.
  </Accordion>

  <Accordion title="What tokens can I trade with?">
    Currently, USDC is the primary collateral token on Limora. You'll need USDC on
    the Base network to open trades.
  </Accordion>

  <Accordion title="How do I get USDC on Base?">
    You can: 1. Bridge USDC from Ethereum using the [Base
    Bridge](https://bridge.base.org) 2. Buy USDC on Coinbase and withdraw to Base
    3\. Swap ETH for USDC on a Base DEX like Uniswap
  </Accordion>

  <Accordion title="How much ETH do I need for gas?">
    Gas fees on Base are very low. \$1-2 of ETH is typically sufficient for many
    transactions.
  </Accordion>

  <Accordion title="Is Limora available in my country?">
    Limora is not available in [Disqualified Jurisdictions](/legal/disclaimer),
    including the United States and Canada. Please review our legal disclaimer
    before using the platform.
  </Accordion>
</AccordionGroup>

### Trading

<AccordionGroup>
  <Accordion title="What is the maximum leverage?">
    Maximum leverage varies by trading pair, up to 50x for major pairs like BTC
    and ETH, and up to 9x for most altcoins. Check the platform for specific limits.
  </Accordion>

  <Accordion title="How are prices determined?">
    Limora uses oracle price feeds aggregated from multiple sources. This ensures
    fair pricing without order book manipulation.
  </Accordion>

  <Accordion title="What happens if I get liquidated?">
    If your position margin falls below the maintenance level, your position will
    be automatically closed. You'll lose most or all of your collateral. Use
    stop-losses to prevent liquidation.
  </Accordion>

  <Accordion title="Why is my trade pending?">
    Trades wait in a queue until a matcher provides liquidity. Larger positions
    may take longer to match. You can cancel a pending trade if it hasn't been
    matched yet.
  </Accordion>

  <Accordion title="Can I add to my position?">
    Currently, you need to open a new position to increase exposure. Partial
    add-to-position is not supported.
  </Accordion>
</AccordionGroup>

### Matching (Lending)

<AccordionGroup>
  <Accordion title="How do I earn interest?">
    Deposit funds to your matching balance and match pending trades. You earn
    interest from traders while their positions are open.
  </Accordion>

  <Accordion title="What is the expected APR?">
    APRs typically range from 10-30% depending on market conditions and
    utilization. Remember that APR is interest only—your actual returns depend on
    P\&L from matched positions.
  </Accordion>

  <Accordion title="Can I lose money as a matcher?">
    Yes. While you earn interest, you also have exposure opposite to the trader's
    position. If a trader profits, you lose on P\&L (partially offset by interest
    earned).
  </Accordion>

  <Accordion title="Can I withdraw my matched funds?">
    Funds that are actively matched cannot be withdrawn until the trade closes.
    Only your "available" balance can be withdrawn.
  </Accordion>
</AccordionGroup>

### Account & Security

<AccordionGroup>
  <Accordion title="How do I recover my account?">
    Your Limora account is your wallet. As long as you have access to your
    wallet (via seed phrase), you have access to your Limora account and funds.
  </Accordion>

  <Accordion title="Does Limora have access to my funds?">
    No. Limora is non-custodial. Your funds are held in smart contracts, not by
    the Limora team. You can withdraw available funds at any time.
  </Accordion>

  <Accordion title="How do I protect myself from scams?">
    * Only use official Limora URLs (see
      [Community](/community#official-domains)) - Never share your seed phrase -
      Limora team will never DM you first - Be cautious of "support" messages in
      DMs
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

### Connection Issues

<AccordionGroup>
  <Accordion title="Wallet won't connect">
    1. Ensure you have MetaMask or another supported wallet installed 2. Refresh
       the page 3. Make sure you're on the Base network 4. Try disconnecting and
       reconnecting 5. Clear browser cache and try again 6. Try a different browser
  </Accordion>

  <Accordion title="Wrong network error">
    1. Open your wallet 2. Switch to the Base network 3. If Base isn't available,
       add it: - Network: Base - RPC: [https://mainnet.base.org](https://mainnet.base.org) - Chain ID: 8453 -
       Symbol: ETH - Explorer: [https://basescan.org](https://basescan.org)
  </Accordion>

  <Accordion title="Page won't load">
    1. Check your internet connection 2. Try refreshing the page 3. Clear
       browser cache 4. Disable browser extensions that might interfere 5. Try a
       different browser 6. Check [status page](#) for outages
  </Accordion>
</AccordionGroup>

### Transaction Issues

<AccordionGroup>
  <Accordion title="Transaction stuck pending">
    1. Check transaction status on [Basescan](https://basescan.org) 2. If
       pending for long, try speeding up in your wallet 3. If stuck, you may need
       to cancel and retry 4. Ensure you have enough ETH for gas
  </Accordion>

  <Accordion title="Transaction failed">
    1. Check the error message in your wallet 2. Common causes: - Insufficient ETH
       for gas - Insufficient balance - Slippage/price movement 3. Try again with
       more gas
  </Accordion>

  <Accordion title="Deposit not showing">
    1. Wait for transaction to confirm (\~2 seconds on Base) 2. Refresh the page
    2. Check transaction on Basescan 4. If confirmed but not showing, wait a
       minute and refresh
  </Accordion>
</AccordionGroup>

### Trading Issues

<AccordionGroup>
  <Accordion title="Can't open a trade">
    1. Ensure you have sufficient trading balance 2. Check that you have ETH for
       gas 3. Verify the pair is available 4. Ensure position size meets minimum
       requirements
  </Accordion>

  <Accordion title="Can't close a position">
    1. Check you have ETH for gas 2. Position might be processing 3. Try
       refreshing and closing again 4. If liquidation is in progress, you may not be
       able to close manually
  </Accordion>

  <Accordion title="P&L looks wrong">
    1. P\&L is based on oracle prices (may differ from exchange prices) 2.
       Remember to account for: - Opening and closing fees - Interest paid 3. Check
       entry price recorded vs. expected
  </Accordion>
</AccordionGroup>

***

## Contact Support

### Discord (Recommended)

**Fastest way to get help**

1. Join [https://discord.gg/62kNVXjnVG](https://discord.gg/62kNVXjnVG)
2. Go to #support channel
3. Describe your issue clearly
4. Include:
   * Your wallet address (public address only!)
   * Transaction hash if applicable
   * Screenshots of the issue
   * Steps to reproduce

### Social Media

We monitor our social channels but for fastest support, use Discord.

* Discord : [https://discord.gg/62kNVXjnVG](https://discord.gg/62kNVXjnVG)
* Twitter: [@limoraprotocol](https://twitter.com/limoraprotocol)
* Telegram: [t.me/limora](https://t.me/limora_community)

***

## System Status

Check current platform status:

| Service         | Status      |
| --------------- | ----------- |
| Trading App     | Operational |
| API             | Operational |
| Smart Contracts | Operational |
| Oracle Feeds    | Operational |

*For real-time status updates, check #announcements on Discord*

***

## Self-Service Resources

Before contacting support, check these resources:

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/introduction">
    Comprehensive guides for all features
  </Card>

  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Get set up quickly
  </Card>

  <Card title="Trading Guide" icon="chart-line" href="/trading/overview">
    Learn how trading works
  </Card>

  <Card title="Community" icon="users" href="/community">
    Connect with other users
  </Card>
</CardGroup>